Terms and conditions

Welcome to the Portosigns online shop. These Terms and Conditions govern the use of the website portosigns.pt and the purchase of products sold by Portosigns, Lda. By browsing the website or making a purchase, you fully accept the conditions set out here.

1. Owner and Seller

The website portosigns.pt is owned and operated by:

• Company name: Portosigns, Lda

• Tax number (NIPC): 507786408

• Registered office and shops:

  • Shop 1: Rua da Alfândega, 17, 4050-029 Porto, Portugal

  • Shop 2: Rua Infante D. Henrique, 71, 4050-297 Porto, Portugal

• Contact email: portosigns@portosigns.pt

2. Scope

These Terms and Conditions apply to all visitors to the website and to any commercial transaction made through the online shop. Portosigns reserves the right to change these conditions without prior notice; the conditions that apply are always those in force at the time of purchase.

3. Product Information, Prices and Stock

Portosigns promotes and sells handcrafted, artistic and cultural pieces from Porto and Portugal, with a special focus on cork and ceramics from Caldas da Rainha.

• Handmade nature: Because many of our items are handmade (especially ceramics and cork), there may be slight variations in colour, texture or shape compared with the images shown. These variations are a mark of authentic craftsmanship and are not considered defects.

• Prices: All prices are shown in euros (€) and include VAT at the applicable legal rate.

• Availability: Orders are fulfilled in the order they are received. If an item is temporarily or permanently unavailable, the customer will be informed and may choose a refund or an exchange for another product.

4. Ordering

To make a purchase, add the products you want to the shopping cart and follow the checkout steps, providing the details needed for invoicing and delivery. Confirming the order implies acceptance of the prices and product descriptions.

5. Payment Methods

Portosigns offers secure, modern payment methods:

• MBWay: Mobile payment through the app.

• Credit/debit card (Visa): Secure card processing.

• Apple Pay: For users of compatible Apple devices.

6. Shipping and Delivery

• Orders are processed once payment is confirmed.

• Delivery times: Delivery time may vary depending on the destination (mainland Portugal, the islands or international).

• Costs: Shipping costs are calculated at checkout based on the weight and destination of the order.

• Portosigns is not responsible for delays caused by strikes or failures of the carriers, but undertakes to help the customer resolve any incident.

7. Right of Withdrawal (Exchanges and Returns)

Under Portuguese Decree-Law no. 24/2014, consumers have 14 calendar days from receipt of the product to withdraw from the contract without penalty and without giving any reason.

• The product must be returned in its original packaging, with no signs of use and accompanied by the invoice.

• Return costs are paid by the customer, except in the case of a shipping error or a proven defect.

• The refund will be made using the same payment method used for the purchase.

8. Warranty and Complaints

All products benefit from the legal warranty against manufacturing defects.

• Exclusions: The warranty does not cover damage resulting from misuse, negligence or natural wear (especially in footwear and cork accessories).

• Complaints: Complaints may be sent to portosigns@portosigns.pt. Portosigns also has an Electronic Complaints Book (www.livroreclamacoes.pt).

9. Alternative Dispute Resolution

In the event of a dispute, the consumer may turn to an Alternative Consumer Dispute Resolution Entity. Given the location of our shops, we suggest:

• CICAP – Centro de Informação de Consumo e Arbitragem do Porto Address: Rua Damião de Góis, 31 – Loja 6, 4050-225 Porto. Website: www.cicap.pt

10. Applicable Law

These Terms and Conditions are governed by Portuguese law.

This is an English translation for convenience. In case of any discrepancy, the Portuguese version prevails.