{"id":2035,"date":"2025-11-04T09:59:05","date_gmt":"2025-11-04T09:59:05","guid":{"rendered":"https:\/\/forestgreen-peafowl-482848.hostingersite.com\/?page_id=2035"},"modified":"2026-04-28T16:25:51","modified_gmt":"2026-04-28T15:25:51","slug":"termos-e-condicoes","status":"publish","type":"page","link":"https:\/\/portosigns.pt\/en\/termos-e-condicoes\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2035\" class=\"elementor elementor-2035\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18a85f3 e-flex e-con-boxed e-con e-parent\" data-id=\"18a85f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0616032 elementor-widget elementor-widget-heading\" data-id=\"0616032\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-405ee52 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"405ee52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acc2bb1 elementor-widget elementor-widget-text-editor\" data-id=\"acc2bb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"3\">Bem-vindo \u00e0 loja online da <b data-path-to-node=\"3\" data-index-in-node=\"27\">Portosigns<\/b>. Estes Termos e Condi\u00e7\u00f5es regem a utiliza\u00e7\u00e3o do website portosigns.pt e a compra dos produtos comercializados pela Portosigns, Lda. Ao navegar no site ou realizar uma compra, o utilizador aceita integralmente as condi\u00e7\u00f5es aqui descritas.<\/p><h5 data-path-to-node=\"4\">1. Identifica\u00e7\u00e3o do Propriet\u00e1rio e Vendedor<\/h5><p data-path-to-node=\"5\">O website portosigns.pt \u00e9 propriedade e gerido por:<\/p><ul data-path-to-node=\"6\"><li><p data-path-to-node=\"6,0,0\"><b data-path-to-node=\"6,0,0\" data-index-in-node=\"0\">Nome da Empresa:<\/b> Portosigns, Lda<\/p><\/li><li><p data-path-to-node=\"6,1,0\"><b data-path-to-node=\"6,1,0\" data-index-in-node=\"0\">NIPC (Contribuinte):<\/b> 507786408<\/p><\/li><li><p data-path-to-node=\"6,2,0\"><b data-path-to-node=\"6,2,0\" data-index-in-node=\"0\">Sede e Lojas F\u00edsicas:<\/b><\/p><ul data-path-to-node=\"6,2,1\"><li><p data-path-to-node=\"6,2,1,0,0\"><b data-path-to-node=\"6,2,1,0,0\" data-index-in-node=\"0\">Loja 1:<\/b> Rua da Alf\u00e2ndega, 17, 4050-029 Porto, Portugal<\/p><\/li><li><p data-path-to-node=\"6,2,1,1,0\"><b data-path-to-node=\"6,2,1,1,0\" data-index-in-node=\"0\">Loja 2:<\/b> Rua Infante D. Henrique, 71, 4050-593 Porto, Portugal<\/p><\/li><\/ul><\/li><li><p data-path-to-node=\"6,3,0\"><b data-path-to-node=\"6,3,0\" data-index-in-node=\"0\">E-mail de Contacto:<\/b> portosigns@portosigns.pt<\/p><\/li><\/ul><h5 data-path-to-node=\"7\">2. \u00c2mbito e Objeto<\/h5><p data-path-to-node=\"8\">Estes Termos e Condi\u00e7\u00f5es aplicam-se a todos os visitantes do site e a qualquer transa\u00e7\u00e3o de natureza comercial realizada atrav\u00e9s da loja online. A Portosigns reserva-se o direito de alterar estas condi\u00e7\u00f5es sem aviso pr\u00e9vio, sendo que as condi\u00e7\u00f5es aplic\u00e1veis ser\u00e3o sempre as que estiverem em vigor no momento da compra.<\/p><h5 data-path-to-node=\"9\">3. Informa\u00e7\u00e3o de Produtos, Pre\u00e7os e Stock<\/h5><p data-path-to-node=\"10\">A Portosigns dedica-se \u00e0 divulga\u00e7\u00e3o e venda de pe\u00e7as artesanais, art\u00edsticas e culturais do Porto e de Portugal, com especial foco em corti\u00e7a e cer\u00e2mica das Caldas da Rainha.<\/p><ul data-path-to-node=\"11\"><li><p data-path-to-node=\"11,0,0\"><b data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Natureza Artesanal:<\/b> Devido \u00e0 natureza &#8220;Feito \u00e0 M\u00e3o&#8221; de muitos dos nossos artigos (especialmente cer\u00e2mica e corti\u00e7a), poder\u00e3o ocorrer ligeiras varia\u00e7\u00f5es de cor, textura ou forma em rela\u00e7\u00e3o \u00e0s imagens apresentadas. Estas varia\u00e7\u00f5es s\u00e3o caracter\u00edsticas da autenticidade artesanal e n\u00e3o s\u00e3o consideradas defeitos.<\/p><\/li><li><p data-path-to-node=\"11,1,0\"><b data-path-to-node=\"11,1,0\" data-index-in-node=\"0\">Pre\u00e7os:<\/b> Todos os pre\u00e7os s\u00e3o apresentados em Euros (\u20ac) e incluem o IVA \u00e0 taxa legal em vigor.<\/p><\/li><li><p data-path-to-node=\"11,2,0\"><b data-path-to-node=\"11,2,0\" data-index-in-node=\"0\">Disponibilidade:<\/b> As encomendas s\u00e3o satisfeitas por ordem de chegada. Em caso de indisponibilidade tempor\u00e1ria ou definitiva de um artigo, o cliente ser\u00e1 informado e poder\u00e1 optar pelo reembolso ou troca por outro produto.<\/p><\/li><\/ul><h5 data-path-to-node=\"12\">4. Processo de Encomenda<\/h5><p data-path-to-node=\"13\">Para efetuar uma compra, o utilizador dever\u00e1 adicionar os produtos pretendidos ao carrinho de compras e seguir os passos de checkout, fornecendo os dados necess\u00e1rios para fatura\u00e7\u00e3o e entrega. A valida\u00e7\u00e3o da encomenda implica a aceita\u00e7\u00e3o dos pre\u00e7os e descri\u00e7\u00e3o dos produtos.<\/p><h5 data-path-to-node=\"14\">5. M\u00e9todos de Pagamento<\/h5><p data-path-to-node=\"15\">A Portosigns disponibiliza m\u00e9todos de pagamento seguros e modernos:<\/p><ul data-path-to-node=\"16\"><li><p data-path-to-node=\"16,0,0\"><b data-path-to-node=\"16,0,0\" data-index-in-node=\"0\">MBWay:<\/b> Pagamento via telem\u00f3vel atrav\u00e9s da aplica\u00e7\u00e3o.<\/p><\/li><li><p data-path-to-node=\"16,1,0\"><b data-path-to-node=\"16,1,0\" data-index-in-node=\"0\">Cart\u00e3o de Cr\u00e9dito\/D\u00e9bito (Visa):<\/b> Processamento seguro de cart\u00f5es.<\/p><\/li><li><p data-path-to-node=\"16,2,0\"><b data-path-to-node=\"16,2,0\" data-index-in-node=\"0\">Apple Pay:<\/b> Para utilizadores de dispositivos Apple compat\u00edveis.<\/p><\/li><\/ul><h5 data-path-to-node=\"17\">6. Envios e Entregas<\/h5><ul data-path-to-node=\"18\"><li><p data-path-to-node=\"18,0,0\">As encomendas s\u00e3o processadas ap\u00f3s a confirma\u00e7\u00e3o do pagamento.<\/p><\/li><li><p data-path-to-node=\"18,1,0\"><b data-path-to-node=\"18,1,0\" data-index-in-node=\"0\">Prazos:<\/b> O tempo de entrega pode variar consoante o destino (Portugal Continental, Ilhas ou Internacional).<\/p><\/li><li><p data-path-to-node=\"18,2,0\"><b data-path-to-node=\"18,2,0\" data-index-in-node=\"0\">Custos:<\/b> Os portes de envio s\u00e3o calculados no checkout com base no peso e destino da encomenda.<\/p><\/li><li><p data-path-to-node=\"18,3,0\">A Portosigns n\u00e3o se responsabiliza por atrasos causados por greves ou falhas das empresas transportadoras, mas compromete-se a auxiliar o cliente na resolu\u00e7\u00e3o de qualquer incidente.<\/p><\/li><\/ul><h5 data-path-to-node=\"19\">7. Direito de Livre Resolu\u00e7\u00e3o (Trocas e Devolu\u00e7\u00f5es)<\/h5><p data-path-to-node=\"20\">Nos termos do Decreto-Lei n.\u00ba 24\/2014, o consumidor disp\u00f5e de um prazo de <b data-path-to-node=\"20\" data-index-in-node=\"74\">14 dias seguidos<\/b> ap\u00f3s a rece\u00e7\u00e3o do produto para resolver o contrato sem pagamento de indemniza\u00e7\u00e3o e sem necessidade de indicar o motivo.<\/p><ul data-path-to-node=\"21\"><li><p data-path-to-node=\"21,0,0\">O produto deve ser devolvido na sua embalagem original, sem sinais de uso e acompanhado da fatura.<\/p><\/li><li><p data-path-to-node=\"21,1,0\">Os custos de devolu\u00e7\u00e3o ficam a cargo do cliente, exceto em situa\u00e7\u00f5es de erro de envio ou defeito comprovado.<\/p><\/li><li><p data-path-to-node=\"21,2,0\">O reembolso ser\u00e1 efetuado atrav\u00e9s do mesmo m\u00e9todo de pagamento utilizado.<\/p><\/li><\/ul><h5 data-path-to-node=\"22\">8. Garantia e Reclama\u00e7\u00f5es<\/h5><p data-path-to-node=\"23\">Todos os produtos beneficiam da garantia legal contra defeitos de fabrico.<\/p><ul data-path-to-node=\"24\"><li><p data-path-to-node=\"24,0,0\"><b data-path-to-node=\"24,0,0\" data-index-in-node=\"0\">Exclus\u00f5es:<\/b> A garantia n\u00e3o cobre danos resultantes de mau uso, neglig\u00eancia ou desgaste natural (especialmente em cal\u00e7ado e acess\u00f3rios de corti\u00e7a).<\/p><\/li><li><p data-path-to-node=\"24,1,0\"><b data-path-to-node=\"24,1,0\" data-index-in-node=\"0\">Reclama\u00e7\u00f5es:<\/b> Podem ser enviadas para portosigns@portosigns.pt. A Portosigns disp\u00f5e de <b data-path-to-node=\"24,1,0\" data-index-in-node=\"86\">Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico<\/b> (www.livroreclamacoes.pt).<\/p><\/li><\/ul><h5 data-path-to-node=\"25\">9. Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios (RAL)<\/h5><p data-path-to-node=\"26\">Em caso de lit\u00edgio, o consumidor pode recorrer a uma Entidade de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo. Pela localiza\u00e7\u00e3o das nossas lojas, sugerimos:<\/p><ul data-path-to-node=\"27\"><li><p data-path-to-node=\"27,0,0\"><b data-path-to-node=\"27,0,0\" data-index-in-node=\"0\">CICAP &#8211; Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto<\/b> Morada: Rua Dami\u00e3o de G\u00f3is, 31 \u2013 Loja 6, 4050-225 Porto Site: www.cicap.pt<\/p><\/li><\/ul><h5 data-path-to-node=\"28\">10. Lei Aplic\u00e1vel<\/h5><p data-path-to-node=\"29\">Os presentes Termos e Condi\u00e7\u00f5es s\u00e3o regidos pela lei portuguesa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Termos e condi\u00e7\u00f5es Bem-vindo \u00e0 loja online da Portosigns. Estes Termos e Condi\u00e7\u00f5es regem a utiliza\u00e7\u00e3o do website portosigns.pt e [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2035","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portosigns.pt\/en\/wp-json\/wp\/v2\/pages\/2035","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portosigns.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portosigns.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portosigns.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/portosigns.pt\/en\/wp-json\/wp\/v2\/comments?post=2035"}],"version-history":[{"count":3,"href":"https:\/\/portosigns.pt\/en\/wp-json\/wp\/v2\/pages\/2035\/revisions"}],"predecessor-version":[{"id":53377,"href":"https:\/\/portosigns.pt\/en\/wp-json\/wp\/v2\/pages\/2035\/revisions\/53377"}],"wp:attachment":[{"href":"https:\/\/portosigns.pt\/en\/wp-json\/wp\/v2\/media?parent=2035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}